How it works
How it
works
Get your parcel
We’ll send you an OTP (one time pin) by SMS as soon as the courier has placed your parcel in a Bob Box locker or delivered it to a Bob Box counter.
Packaging guidelines
- Materials: Use sturdy materials like cardboard, bubble wrap, and foam inserts.
- Wrapping: Wrap items individually in protective material.
- Cushioning: Fill empty spaces with packing materials to prevent movement.
- Fragile items: Add extra padding and centre fragile items within the box.
- Secure sealing: Ensure your flyer bag is securely sealed before handing it over to the driver and seal boxes well with quality packaging tape
- Clear addressing: Write recipient and return addresses clearly.
- Special instructions: Label boxes with special handling needs.
FAQ
Receiving a parcel?
As soon as the driver places your parcel in the relevant Bob Box locker, you’ll be notified through a text message and email containing a unique 6 digit PIN.
Instructions:
- Enter your 6-digit PIN on the keypad
- Retrieve your parcel
- Close the locker door
Green: PIN entered successfully
Red: PIN invalid, please try again
Flashing and beeping: Close the door until you hear a click
Purple: Oops! Something went wrong, please contact support (+27)12 940 1063
The availability of lockers is dependent on the location’s trading hours. You can find the locations trading hours on our website or click here https://www.bobbox.co.za/locations/
Each locker has a unique name, such as “Adam”, and will be branded as Bob Box for easy identification. The email communication you receive will provide details about the location of each locker. Additionally, you can find this information on the Bob Box website at https://www.bobbox.co.za/locations/.
After receiving the notification that your package has reached a Bob Box locker, you have a 72-hour window to collect it. If you miss the deadline, the package will be recollected and returned to the sender, however you may contact us if you need an extension on the time frame.
Tracking can be done through our dedicated tracking website found here: https://my.bobbox.co.za/track
You can send any package within the maximum dimensions of a Bob Box locker, weighing up to 22 kg and as long as it conforms to our packaging guidelines: https://www.bobbox.co.za/how-it-works/
Certainly. Bob Box lockers are located in monitored areas with multiple security systems, including video surveillance, anti-break locks.
You can call us on (+27) 12 940 1063 or email us at support@bobbox.co.za. We are available 24/7.
Sending a parcel? (Merchants)
We encourage you to set up dimensions and weight information on your online store. This ensures that the correct size locker is presented at checkout.
The cost is determined by the package size. Sending a smaller package incurs a smaller fee. Please note that all prices are inclusive of VAT.
Shipping rates for door to locker delivery:
Small (up to 6kg): 56cm x 32cm x 12cm = R50.00
Medium (up to 12kg): 56cm x 32cm x 26cm = R60.00
Large (up to 22kg): 56cm x 32cm x 53cm = R70.00
You can send any package within the maximum dimensions of a Bob Box locker, weighing up to 22 kg and as long as it conforms to our packaging guidelines: https://www.bobbox.co.za/how-it-works/
Certainly. Bob Box lockers are located in monitored areas with multiple security systems, including video surveillance, anti-break locks.
You can call us on (+27) 12 940 1063 or email us at support@bobbox.co.za. We are available 24/7.
